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The status of an unpaid invoice by the due date is communicated to the customer through appropriate channels in writing.
For invoices not paid after the due date, the following steps shall be taken to resolve issues in the collection of service fees:
Assuming that the delay is unknown to the customer, the issue is first communicated to the shipowner, and payment is requested.
II/1. The invoice is forwarded to national and/or international collection and monitoring agencies, with the status marked as "pending," in preparation for legal proceedings.
II/2. The letter prepared in the first stage, along with the related service documents, is sent to the flag state, classification societies, and other relevant parties for whom consultancy, inspection, or expert services are provided.
III/1. If payment is not received following the second stage, the situation is reported with an "urgent" status to national or international institutions with which the ship may have commercial relations, to protect other service providers.
III/2. Notification is given to national or international institutions in which the ship or shipowner may be a member, urging the payment of the invoice.
III/3. National and international institutions associated with the ship and shipowner are informed:
III/3a. The relevant official body of the ship's flag state is notified.
III/3b. Civil institutions supported by the ship's flag state are informed.
III/3c. The national association to which the shipowner may belong is informed.
III/3d. Other relevant international institutions are notified.
For invoices that remain unpaid after the aforementioned three stages, legal actions are initiated in accordance with national and international regulations.